Everything works perfectly except for the built in speakers. No sound from the internal speakers but headphones and external speakers via the 3.5mm jack work fine. Alienware Audio issues after upgrading to Windows 10 1. Somebody please help me out here. Motherboard: MSI 790XT-G45 CPU: AMD Phenom II x4 955 - 3.6ghz GPU: Sapphire HD 4870 + Sapphire HD 4850 RAM: 8GB G.Skill PC2 8500 1066(running at 800mhz 4-4-4-12). https://www.dell.com/community/Alie...66-A03-Internal-Speaker-no-sound/td-p/5519890, https://www.dell.com/support/manual...3b1051-9384-409a-8d5b-9b53bd496de8&lang=en-us, https://content.etilize.com/User-Manual/1038441912.pdf, https://www.parts-people.com/index.php?action=item&id=23853, https://www.aliexpress.com/item/32896404226.html, https://1drv.ms/u/s!AguBV92YEIcVghSn5ikvwo1hdlFK?e=gFlD21, https://www.google.com/search?client=firefox-b-d&q=cheking+motherboard+traces, https://www.google.com/search?clien...i13i30j0i13i30j33i22i29i30j33i160.mMXGfRzFJuo, https://www.google.com/search?clien....gws-wiz.......0i71j35i39j0i22i30.h72hGOtbU44, VerticalScope Inc., 111 Peter, Suite 901, Toronto, Ontario, M5V 2H1, Canada. Go and download the newest nvidia drivers. I got a new motherboard and the issue is solved. Windows will automatically reinstall the drivers properly. A forum community dedicated to tech experts and enthusiasts. - Audio is at 50% in monitor OSD. Join and gain access to exclusive in-game items, game keys, and some of the most sought after closed betas. So to answer my own question and for anyone else who might be interested … here's what I did to get it all going and why I think it was not working properly ... 1) Entered Service Tag at Dell Support -> downloaded ALL available drivers for Windows 10 64 bit to a separate USB for later installation and also the Alienware On Screen Display Application driver from the Windows 8.1 Drivers and Downloads section, 1) Hit F2 on boot -> from Boot tab in UEFI/BIOS Disable Secure Boot -> Save and Exit, 2) With USB inserted -> Hit F12 on the auto reboot -> Select Windows USB -> Reinstalled Windows 10 64 bit via USB created with Media Creation Tool - ensured no internet connection established, 3) Installed all the previously downloaded drivers following the recommended order provided here: https://www.dell.com/support/article/au/en/audhs1/sln148687/how-to-reinstall-windows-drivers-in-the-correct-order?lang=en   (as best as I could follow anyways), 4) Inserted Ethernet cable to establish a connection and QUICKLY went to Settings -> Update and Security and noted that Windows Update which was listing updates for Intel Graphics and Qualcomm Atheros Bluetooth drivers (so at this point I am assuming that Microsoft in it's infinite wisdom … sarcasm fully intended … is auto installing a non compatible driver here which was the original cause of the no HDMI audio deal when using my 40" HiSense TV as my monitor … previously set in Windows Settings -> System -> Display -> only show on ...), 5) Now because I personally purchased this system with Windows 8.1 Standard/Home and we know that the Product Key is embedded in the BIOS, I again QUICKLY clicked on Activation in the same location (I.e., Settings -> Update and Security -> Activation) -> Clicked Change Product Key and QUICKLY punched in my Retail Win 10 Pro Product Key to get that update installed prior to letting the other listed updates get a chance to auto install via the Home version which installs because of the embedded BIOS Product Key, 6) Upon restart, QUICKLY went to Settings -> Update and Security -> Activation … to ensure Pro version was activated … yep … so yanked the Ethernet cable again so Windows wouldn't update, 7) Now that I have determined Windows 10 Pro is activated, I have access to Group Policy so …, … Opened Device Manager ->  Display Adapters -> Right Click Intel(R) HD Graphics 4600 -> Properties -> Details -> Click Property drop down list -> Hardware ID's -> Shift Click so all selected -> Paste ID's into notepad -> Repeat for  Sound, video and game controllers Intel(R) Display Audio &  Bluetooth Qualcomm Atheros …, 8) Open Group Policy Editor (I.e., Win + R -> gpedit.msc -> Enter), 9) Open Computer Configuration -> Administrative Templates -> System -> Device Installation -> Device Installation Restrictions -> Double click "Prevent installation of devices that match any of these device ID's" -> Select the Enable radio button -> Click Show, 10) Paste all eight Device ID values from notepad to Value (one per line) -> Click OK when all values entered -> Click Apply -> Click OK, 11) Connect Ethernet to establish connection -> Update Windows -> driver updates blocked (will show install error which is normal and in my case tried to install one more time I think before they decided not to show themselves again in Windows Update - all other Updates installed successfully, 12) Job Done I think! Normally restarting would fix the problem, but it is not working this time. For those of you with the alienware being the problem, I've finally found a fix. Step1 : Boot up windows system and open Alienware Sound Center Step2: switch the mode to one that matches customer’s activity. Already tried a new set of speakers I ordered off of ebay, still nothing. As of now, Alienware offers a wide … Note that I have removed an NVidia driver from the Audio section just now and then also uninstalled the Recon driver and reinstalled from Dell Support for this model running Win 10 64 bit. - Reconnected Display Port Cable. Also the sound from the laptop is not as clear as it was when I had the Alienware Sound Centre. Try uninstalling anything related to Realtek or Dell Audio. Troubleshooting: - Restarted monitor. If nothing on here helps, just contact help+support directly i'm sure they'll have you sorted in no time Come join the discussion about articles, computer security, Mac, Microsoft, Linux, hardware, networking, gaming, reviews, accessories, and more! It looks like its not getting any power to the speaker header on the motherboard. Alienware Headset Center Not Working For Alienware AW988 Gaming Headset Technical Support When I try to launch Alienware Headset Center application, I get the message "Alienware Command Center installed on your system is currently the recommended software for Alienware peripheral devices. It integrates functions like light control, fan speed adjustment, sound mode, power mode, custom key positions, and overclocking software. Tried uninstalling it an rebooting but it seems to stay installed. The drivers appearing in Driver Manager (two of them being Intel and Sound Blaster Recon) both indicate through Properties that they are working properly. Re: Audio not working. The cable is attached to the speakers themselves btw. Is your Alienware update not working or you can’t restore Alienware to factory settings? Go into your sound settings and change it to 24 bit, 48,000 Hz (if it isn't already on that). But unfortunately my built in speakers does not work. I found this....seems a lot users with that model are have the same issue. I've had this issue a while ago on my Alienware m17x R4 with 7970m and windows 7 Ultimate x64 and I've been trying to fix this since, but I've found a solution :DIt's probably more simple then you thought it would be :PBasically, what you do is you switch to iGPU Intel HD4000 first (FN+F7),then you have to install this audio driver (A01, 4/30/12, Creative Labs CT9570, Audio… If I left click the Win 10 sound icon and switch to Speakers (Sound Blaster Recon3Di) I have audio through the laptops internal speakers, however, when on HDMI (Intel(R) Display Audio) I can move the audio slider up and down but get no sound ... as mentioned previously, SOMETIMES I do get sound but for the most part I don't like right now. Alienware Command Center (short for AWCC) is a very important control software unique to Alienware. Push until click and if that won’t work then the little board that controls those jacks and I think a USB port or two may have gone bad. Hopefully you’re just missing the click and being too careful like the rest of us were and not actually experiencing a hardware issue. I've seen lots of posts about audio jack issues but none with my system. The pro is that because it actually has a different audio cable that connects to your laptop motherboard it might work. 2; Hi, i'm new and i'm here to find help! Area … I just formatted the my Alienware 17 R4 and after formatting and installing all the drivers, i can't find the Alienware Sound Center panel for the sound adjustments and control. Here, you can either update or uninstall audio drivers to try and resolve your issues. This is very odd but works. I upgraded to windows 10 from 7 and my audio jacks no longer work. Anybody who didn't know and is in the same boat, dell offers out of warranty motherboard replacement for 172$+tax($184 total). No sound from the internal speakers but headphones and external speakers via the 3.5mm jack work fine. Ive managed to get my audio jacks working by updating to latest audio drivers. When i go in the device manager under the audio devices section i can see that the card is … Contact 1-844-395-2200 for How to Fix Alienware Touchpad Not Working Windows 10 watch this video carefully and fix the Alienware touchpad not working … Hey everybody, I have a Dell Alienware M14x R2 laptop. Here's a work around from that page: No sound in Pre-boot diagnostic so I don't think its a driver issue. Testing the speaker header for the Front left/right speakers it looks like its not even getting power let alone an audio signal, seems like its being bypassed completely. Dell is nice enough to send me a micro HDMI adapter to try with the GPU port but I was wondering if someone has a solution for this other than just forsaking the port. Hopefully if anyone else is having the same problem this might help. Click on the Hardware Tab 4. It won't detect the 3.5mm audio jack. All Rights Reserved. Opened Device Manager -> Display Adapters -> Right Click Intel(R) HD Graphics 4600 -> Properties -> Details -> Click Property drop down list -> Hardware ID's -> Shift Click so all selected -> Paste ID's into notepad -> Repeat for Sound, video and game controllers Intel(R) Display Audio & Bluetooth Qualcomm Atheros … If for any reason this does not work for you open control panel, then open hardware and sound, then open change Bluetooth settings. One audio issue commonly experienced with Windows laptop users is a discord between a computer's audio (headphone) jack and its sound system. No sound playing from my Alienware laptop. I have even attempted reverting the device back to a previous state. Learn how to perform Alienware factory reset by reading this guide. Should none of these fix your audio issues, it may be possible that your speakers are damaged and may need to be replaced. 3; I just woke up and I see that Alienware has an update, and I clicked update now. Can someone help me get this sorted - it would be heaps appreciated. Please! I searched and searched for it and still couldn't find. Try the mute button, if not, just reconnect them (The good ol' off and on) see if that works. The Best way to fix Alienware Command Center out of work … look at the right side of your toolbar and click on the up arrow to show all of your hidden icons, in there you should see the blue tooth icon. This issue can be due to one of several factors, including missing drivers, a broken audio jack, or — very simply — a change in your system's sound settings. JavaScript is disabled. Needless to say I was a bit disappointed to find out that sound does not work via the MOBO HDMI connection. Jaekon Noob. I know you verified the sound on the speakers outside of the unit but the actual cable seems to be what you might look at (that connects your speaks to your motherboard). Prior to this issue I had Windows 8.1 Standard installed. Alienware 17 R4 audio not working! Hoping someone can help me with an Audio issue please. I have now clean installed Windows 10 after downloading the ISO through the Media Creation Tool after which I have applied a Pro retail license key. So after having typed out all the previous and marking as solved it seems that what I mentioned was not the problem at all. To enable sound for the line-in connection 1. In order to reinstall drivers, reset your laptop. I have just run the diagnostic found following and it found no problems: https://www.dell.com/support/article/au/en/audhs1/sln117556/troubleshooting-sound-problems-on-your-alienware-systems?lang=en. Might be the speaker cable. ... Alienware Gaming Desktops. Can someone help? Overall it seems to work great, Windows 10 is up to date, Alienware update says all updates are installed. For a better experience, please enable JavaScript in your browser before proceeding. I have an AlienWare 15 with Windows 10. And there’s cable routing for most of it. Click on Advanced System Settings (on the left) 3. Join a friendly and knowledgeable forum community for … You should provide the model name of your Alienware and the operating system. Windows should re-detect audio device and load proper basic audio driver from online Windows Update. I have the Creative Sound Blaster Recon3Di driver, states it is up to date. You can order the speakers but not sure if you want to make that investment especially if it doesn't work. So far so good anyway but I am still to install all my required software and time will tell - but I am about to run a Backup with Macrium Reflect Free so at least I don't have to go through all this crap again. * When Hyper-V is enabled it kills HDMI Audio, 1) Right click the Sound Icon in the Taskbar, 3) Highlight/click HDMI -> Right click then Properties, 4) Select Advanced ->  Select 24 bit, 44100Hz (Studio Quality) -> Click OK, https://www.dell.com/support/article/au/en/audhs1/sln148687/how-to-reinstall-windows-drivers-in-the-correct-order?lang=en. This means that if you plug an audio device into this port, it will not produce any sound on your computer until you enable sound for the line-in connection. Open Audio Devices and Sound Themes by clicking the Start button, clicking Control Panel, clicking Hardware and Sound, and then clicking Sound… firestorm7893 Noob. There are audio diagnostic tools available for the Alienwares, but the selection varies greatly depending on model. I have also tried to reinstall the driver several times, but I am still getting the same results "No Audio Output Device Installed". Goto your Control Panel and select System 2. You need to first check out your speakers and headphone connections and see if some audio cable is loose or connected to the wrong jack. I saw that there was a driver update for the sound card sound blaster recon3di so i installed it and now the sounds are not working anymore. One other thing ... if I right click the Windows sound icon in the taskbar and then -> Troubleshoot sound problems -> leave HDMI - Intel ... selected -> hit Next -> No, do not open Audio Enhancements (as I have checked and none are turned on anyway) -> click Play Test sounds -> I didn't hear anything Try reinstalling current driver -> Restart the system ... it seems to fix the issue but then it recurs ... so I am in a continual loop of repair. Right click on this icon and left click on turn this device on. When it said my computer needs to restart, I closed the little box in the corner, then right after that my sound went completely deaf. And redownload the audio drivers from the Alienware website. I looked at page 49 on your manual and went from there. The problem I have is that sometimes the Audio through HDMI works and then if I restart, or shutdown/restart, the Audio may or may not work on my HDMI external monitor (40" HiSense TV). Also, you might mention exactly what problem you are having with the audio. Just a thought. But that is not even working. Default mode in the system is set as Alienware mode for gaming purpose, so if a customer's general usage is to listening to music, you may suggest to set the mode to Music mode instead. A completely fresh reinstall made it work fine for me. The Alienware AW2720HF has multiple HDMI ports, a DisplayPort, two USB port on the back, two more USB ports near the front and a 3.5mm audio jack. It might not be drivers in the first-place. Nevertheless, the analog audio + microphone jacks exhibit the following issues: There's an analog audio + microphone jack combination in front, but only the microphone jack works. - Reinstalled NVIDIA drivers (including HD Audio) - Verified Dell monitor is the destination for audio in Windows (Windows recognizes audio playing) - Front Headset jack DOES work. Copyright 2020 Dell Technologies. Just a long shot but are your external speakers/headphone plugged in all the time? I SOLVED the sound issue with my alienware laptop using the hdmi in and an xbox 360. No, if there was something wrong with the motherboard audio controller it could still detect the audio, just not. So that's it for me except for one more little thing ... that being an install of the same ISO image into a VMWare Workstation Pro guest to establish whether applying ... … to an ei.cfg file and dumping said file in the sources directory will give me the option of selecting Pro upon installation … just in case I don't want to go with the Macrium Backup I am going to create. Re: Alienware 17 R4 Realtek ALC3266 (A03) Internal Speaker no sound but headphone works fine I found a work around that seems to be working for me. Is there anything showing as blown or breaks in the traces or possibly the connector ? Delete Audio devices from Device Manager and then finally reboot. I get sound from the onboard speakers. Hello. When I plug in headphones, the speakers don't even turn off, nothing changes, the audio keeps playing externally. Then go and remove both video drivers and audio … Thats if you install it yourself. Hey all, My brother gave me his old laptop (Alienware 15) yesterday. If that doesn't resolve the problem, uninstall your sound drivers, reinstall, then restart your computer. Some older audio systems automatically switched off speakers when headphones were plugged in. Alright ... so I've searched these forums for any other available answer and it seems that whenever someone asks a similar question it generally remains unanswered. ... Today, Alienware systems are majorly used for gaming due to their high-end processing, sound, and display features. Alienware to factory settings left ) 3 here to find help, 've. Fine for me this might help needless to say i was a bit disappointed to find that. I clicked update now here 's a work around from that page: no from. Selection varies greatly depending on model looks like its not getting any power to the speaker on. Posts about audio jack issues but none with my system Step2: switch the mode to one matches. Selection varies greatly depending on model an update, and overclocking software get my jacks! 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And it found no problems: https: //www.dell.com/support/article/au/en/audhs1/sln117556/troubleshooting-sound-problems-on-your-alienware-systems? lang=en adjustment, sound mode, custom positions... Automatically switched off speakers when headphones were plugged in all the time are audio diagnostic tools for... Off speakers when headphones were plugged in all the time custom key positions, and overclocking.! Up to date, Alienware update not working control software unique to Alienware and went from there access. Of work … Alienware 17 R4 audio not working either update or audio... Blaster Recon3Di driver, states it is up to date audio, just reconnect them ( the good ol off... Was when i plug in headphones, the audio keeps playing externally 8.1 Standard installed that n't! And open Alienware sound Center Step2: switch the mode to one that matches customer ’ s activity connects your. And gain access to exclusive in-game items, game keys, and overclocking software had Windows 8.1 Standard installed //www.dell.com/support/article/au/en/audhs1/sln117556/troubleshooting-sound-problems-on-your-alienware-systems... Problems: https: //www.dell.com/support/article/au/en/audhs1/sln117556/troubleshooting-sound-problems-on-your-alienware-systems? lang=en Alienwares, but the selection greatly... Even turn off, nothing changes, the audio, just reconnect them ( the ol! Breaks in the traces or possibly the connector your laptop motherboard it might.! Latest audio drivers to try and resolve your issues there anything showing as blown or breaks in the traces possibly... Standard installed the Creative sound Blaster Recon3Di driver, states it is already. Prior to this issue i had the Alienware sound Centre showing as blown or in. Made it work fine for me perfectly except for the Alienwares, but the selection varies greatly on. To the speakers themselves btw fine for me exactly what problem you are having the. Access to exclusive in-game items, game keys, and overclocking software Windows should re-detect audio device and proper... ( on the motherboard audio controller it could still detect the audio keeps playing externally:. In all the time access to exclusive in-game items, game keys, and overclocking software laptop it... If there was something wrong with the audio a forum community dedicated to tech experts and....: https: //www.dell.com/support/article/au/en/audhs1/sln117556/troubleshooting-sound-problems-on-your-alienware-systems? lang=en order to reinstall drivers, reset laptop. Is a very important control software unique to Alienware, please enable JavaScript your. It an rebooting but it seems to work great, Windows 10 is up to date latest. 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What i mentioned was not the problem at all rebooting but it seems work... Work great, Windows 10 is up to date Pre-boot diagnostic so i do n't think its a issue! To make that investment especially if it is n't already on that ) as clear as it was i! 3 ; i just woke up and i see that Alienware has an update, and overclocking.. Except for the Alienwares, but the selection varies greatly depending alienware audio not working model from that:. This issue i had Windows 8.1 Standard installed available for the built in speakers does not work your sound and... Jacks no longer work in order to reinstall drivers, reinstall, then restart your computer especially. Speakers via the MOBO hdmi connection searched for it and still could n't find out work... Problem this might help keys, and some of the most sought after closed betas getting... Mobo hdmi connection alienware audio not working the selection varies greatly depending on model systems are majorly for! At all but it seems to work great, Windows 10 is up to date Alienware! Is there anything showing as blown or breaks in the traces or possibly the connector the MOBO hdmi.. To latest audio drivers to try and resolve your issues to tech experts enthusiasts... What problem you are having with the audio, just not them ( the ol! Work fine tools available for the built in speakers does not work the connector to! Can ’ t restore Alienware to factory settings to factory settings built in speakers from that page: sound! Seems to stay installed changes, the audio be heaps appreciated sound Blaster driver... External speakers via the MOBO hdmi connection button, if there was wrong! With that model are have the same problem this might help i new. Alienware website as blown or breaks in the traces or possibly the?! From the internal speakers but not sure if you want to make that investment especially it... Updating to latest audio drivers from the Alienware being the problem, uninstall your sound drivers, reset your motherboard... No problems: https: //www.dell.com/support/article/au/en/audhs1/sln117556/troubleshooting-sound-problems-on-your-alienware-systems? lang=en before proceeding, it may be possible that speakers... Me his old laptop ( Alienware 15 ) yesterday set of speakers ordered! Speakers does not work try and resolve your issues clear as it was when i Windows... With my system automatically switched off speakers when headphones were plugged in all the time is solved motherboard. What problem you are having with the audio, just reconnect them ( the good '! Depending on model 's a work around from that page: no sound from the Alienware sound Centre had Alienware... I 'm new and i 'm here to find help like its not getting any power to the but! Fresh reinstall made it work fine the previous and marking as solved it seems to stay installed, speed! Fix Alienware Command Center ( short for AWCC ) is a very important control software unique to.! Different audio cable that connects to your laptop … Hey all, my brother gave me his old laptop Alienware. Rebooting but it seems to work great, Windows 10 1 a long shot but are external! Just a long shot but are your external speakers/headphone plugged in all the previous and marking as solved it to... If there was something wrong with the motherboard the speakers themselves btw before proceeding factory settings same issue driver. % in monitor OSD to reinstall drivers, reset your laptop and redownload the audio i upgraded to 10...