e.g. How will I know that my booking has been confirmed? What if I'm not happy with your decision from my appeal? When does an Annual Pass expire? Useless service Booked NCP car park 1 at Birmingham airport Supposedly 1 min from terminal (took 10minutes walk) Nobody in sight on entry to the car park, nobody on sight on exit Pressed button on attempted exit, took over 20mins before we eventually exited. Do NCP car parks have electric car charge points? i have a pic of the tarrif it which i will get up asap but it basicly goes 1 day before 10 am - £9 1 day after 10 am - £4.50 1 week - 1 month no metion of hours thanks guys Why is my pre-book discount code not working? How can I contact you about my Season Ticket? Why can’t I enjoy my Saver Deal rate using the app at Manchester car parks? Can I use the same username, email and password to register a new account on the ParkPass App? Does the change in my account type affect my Saver ID / special parking deal? Can I use NCP ParkPass with Pre-book or any other NCP product? Can I pay for parking at a Pay and Display (P&D) car park? I've forgotten my password, what can I do? Why should I have a Gateway Business Account card? Find out more on our NCPSolutions.co.uk website. Will I get a Parking Charge Notice (PCN) if I’ve left the car park without making payment? Any live parking sessions within the App could be affected while we’re making changes, so if you experience a problem please contact our Customer Services Team on 0345 050 7080 for assistance. Please revise You must select an exit time Please select a car park Dates. I advise you to do the same. Can I pre-book then pay after I have exited the car park? What should I do? My confirmation email QR/barcode is not displaying, what do I do? Once you have selected a car park, you will be able to complete your registration. Do I receive notification that you've received my appeal for a PCN? What is the approval criteria for a Gateway account? I can't pre-book at the site I want to. Can I enter and exit the site multiple times? I would like to leave feedback for a recent visit to a car park. I paid on the equipment and left the car park, will I get confirmation of the payment / receipt? Can I get a receipt for my parking after I leave the car park? I have an NCP ParkPass Card account with a SaverID, can I use the ParkPass App account with my SaverID added instead of the Card? What can I do? Can I still pay with cash and credit/debit cards at PayByPhone car parks? Where can I pay for parking with ‘PayByPhone’? I can't login to my account, how do I resolve this? Search. I think I've been charged incorrectly. I have a PCN but can't locate it online with the vehicle registration and reference number? When I enter my registration number it’s not shown on the equipment what do I do? Can I change the email address used for my account? I have Late Return Protection and my delay is longer than 12 hours, what shall I do? I've failed to login using my PIN and/or fingerprint method. Will my Secure-a-Spot account details be transferred to NCP's system automatically? Phone and Address details of the Sightseeing Pass - Office - You can call us on 1-844-400-7277 How much notice do I need to provide to cancel my account? Your departure date cannot be before your arrival date. I've lost my PCN ticket and don't know my reference number and need to pay / appeal what should I do? Terms of Service How does reporting work on my NCP Gateway account? I keep getting the error message "Duplicate User" what does this mean? I'm an existing NCP ParkPass Card customer using a NCP ParkPass Card. Can I register more than one NCP ParkPass card on the same account? Can individual credit limits be set for the Gateway cards? How do I extend my pre-book parking time? What notifications do I get from NCP ParkPass Card and can I control these? I have mistakenly paid twice for my parking, can I claim a refund? How can I search for a specific car park? Save money on one-off advance bookings and guarantee your space, Register and save 10% for your first month, Our payment card to save on business travel related costs, Sign up to receive special offers, promotions and news via email, Covid-19: Keeping you safe in our car parks, Manchester car park changes from 1 January 2021. Which NCP car parks allow me to pay by mobile phone? Instead I left the call feeling angry, upset and dissapointed. ‎Ticketless parking at 250+ NCP car parks, no fees, 10% off for your first month following registration, plus exclusive discounted app only prices at many car parks. How do I appeal against my parking charge notice (PCN)? What happens if I forget to use my NCP ParkPass card to enter the car park? Am I at the correct car park? Can I amend the vehicle registration number on my booking? Can I book airport or city centre parking at short notice? How long will I have to wait to get my promo code? Find out more. Can I still book Secure UK car parks online? New to NCP ParkPass? Why have I received a pre-confirmation email? I'm having difficulties using the service. I was due to attend an event but this has been cancelled as a result of Coronavirus and I’d booked parking for an NCP operated City car park, what are my options? Download ParkPass NCP and enjoy it on your iPhone, iPad, and iPod touch. I’ve bought a weekly ticket when I only wanted to buy a day ticket, what can I do? Can I change the credit/debit card registered to my account and are there any additional charges for using my card with my Park Pass Card account? Only wanted to buy a day Ticket, what shall I pay my parking by mistake can. Received a parking Charge Notice ( PCN ) and to view information about the contravention I ca n't see. The change in my appeal for a better experience on this site pay! Explorer ( IE ) web browser but I can’t register / need further help to register for.! 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